Privacy Policy

Last updated: September 2026

Introduction

iris-whale ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our whale watching services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, and any other information you voluntarily provide when making a booking inquiry or contacting us.
• Usage Data: Information about how you access and use our website, including your browser type, operating system, pages viewed, and the date and time of your visit.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for various purposes:

• To process and manage your tour bookings
• To respond to your inquiries and provide customer support
• To send you information about your bookings, including confirmations and updates
• To improve our website and services based on your feedback and usage patterns
• To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years in accordance with Canadian business record requirements.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

iris-whale
1847 Wharf Street
Victoria, BC V8W 1T2
Canada
[email protected]